Coursera allows users to request a refund for most course purchases within 14 days of payment. However, understanding the refund policy helps avoid confusion and ensures to know your options if you change your mind.
This guide is for individual learners, students, and businesses who want to know how refunds work on Coursera. Whether you bought a single course, a subscription, or a business plan, there is a refund policy available that applies to its courses.
This article will help you understand who is eligible, how to request a refund, and what to expect after submitting a refund request.
Coursera Refund: Key Takeaways
- Users can request a Coursera refund within 14 days of payment.
- Only specific courses and subscriptions are eligible for a refund.
- Coursera sends a confirmation email after submitting a refund request through the official website.
- Refunds usually take 7 to 10 business days.
Coursera Refund Policy: Eligibility Criteria
Coursera offers refunds for eligible courses if requested within 14 days of payment. However, not all courses and subscriptions qualify for a refund. Understanding these policies will help you avoid issues when purchasing courses or plans.
- Refund requests must be made within 14 days of purchasing a course or subscription for eligible courses.
- Coursera Plus subscriptions are refundable if canceled within 2 weeks.
- Refunds are not available for Guided Projects, as they are low-cost and short-term courses.
- Specializations and professional certificates are non-refundable, but you can cancel future payments.
- Degree programs follow different refund policies, depending on the institution’s terms.
- Courses purchased through third-party platforms like Apple App Store and Google Play must follow their refund policies. Coursera does not have refund obligations on it.
- If you enroll using financial aid, you cannot request a refund.
How To Request A Coursera Refund?
Requesting a refund on Coursera is a simple process if you meet the eligibility criteria. Refunds are available for individual courses and annual Coursera Plus subscriptions if requested within the 14-day refund window.
Follow these steps to submit your refund request.
Step 1: Log in to the Coursera official website on a web browser.
Step 2: Go to the My Purchases page from your account settings.
Step 3: Find the course or Coursera Plus subscription you want to refund.
Step 4: Check the Refund Deadline column to see if you are eligible.
Step 5: Click Get Refund if the option is available.
Step 6: Follow the on-screen instructions to complete your refund request.
Note: You can follow the same process to refund requests through the mobile app. If you don’t see the refund option, the deadline has passed.
What Happens After You Submit A Refund Request For Coursera?
Once you submit a refund request, Coursera will send you a confirmation email. If your refund is approved, the amount will be credited to your original payment method within 7 to 10 business days.
If you bought an individual course, Coursera will automatically unenroll you. If you still want to access the course without earning a certificate, you can re-enroll in audit mode for free.
If your refund does not appear after 10 business days, it is best to contact Coursera’s support team for assistance.
How To Get A Coursera Refund When Purchased From A Third Party?
If you purchased a Coursera course through the Google Play Store or Apple App Store, you will have to follow their refund policies. Coursera does not handle refunds for third-party transactions.
Here are the steps to request a refund based on your device.
Requesting A Coursera Refund Through Apple Devices
If you use a Coursera mobile app on an Apple device, these steps will help you request a refund. It generally takes 24 to 48 hours to refund the amount.
Step 1: Open a web browser and go to Apple’s Report a Problem page.
Step 2: Sign in using your Apple ID linked to the Coursera purchase.
Step 3: Find the Coursera course or subscription you want to refund.
Step 4: Click Report a Problem and select Request a Refund from the options.
Step 5: Choose a reason for your refund and submit your request.
Step 6: Apple will review your request and notify you via email about the status.
Requesting a Coursera Refund Through Android Devices
It is easy to request the full amount back through Android devices if you find Coursera unsuitable for your learning.
Step 1: Open the Coursera App on your Android device.
Step 2: Tap on your profile icon in the top-right corner.
Step 3: Select Payments & Subscriptions, then tap Order History.
Step 4: Find the Coursera course or subscription for which you want a refund.
Step 5: Tap the Request a Refund option and select a reason.
Step 6: Submit your request and wait for a response.
Google Play handles refunds for purchases made within 48 hours, and they are usually processed quickly. If your purchase was made more than 48 hours ago but still qualifies under Coursera’s refund policies, you must request a refund through the Coursera website.
Additional Information: Follow the steps to cancel your Coursera subscription if you find it unsuitable for your learning and professional growth.
Tips To Avoid Refund Issues On Coursera
Coursera’s refund policies help prevent unexpected issues when requesting a refund. Before purchasing, consider these tips to avoid complications and make informed decisions.
- Read refund policies before purchasing to know which courses and subscriptions qualify for refunds.
- Use the free trial effectively. Coursera Plus offers a 7-day free trial before charging you.
- Cancel subscriptions on time to avoid being charged for unwanted renewals after the trial ends.
- Check the refund deadline on your My Purchases page to ensure eligibility before requesting a refund.
- Contact Coursera support if you face issues or need assistance.
Alternatives To Consider For Coursera
If Coursera doesn’t meet your learning needs, there are other alternatives you can consider. Whether you’re looking for a wider variety of courses, a more flexible learning style, or free resources, platforms like Udemy, Skillshare, and Khan Academy offer excellent learning experiences.
Here’s a brief overview of these options.
1. Udemy
Udemy offers over 200,000 courses across various fields like tech, business, and creative skills. It provides self-paced learning with a one-time payment for each course.
Udemy provides a 7-day and 14-day free trial on its Personal and Team plans, respectively. The price range starts from $20 per month on annual billing per user. It’s best for learners looking for affordable and flexible learning with a vast array of courses.
2. Skillshare
Skillshare specializes in creative courses like design, photography, writing, and entrepreneurship. It offers a 7-day free trial for new users, after which a monthly subscription is required.
The monthly price starts from $32 per month, and on the annual billing, it goes around $14/ month. Skillshare offers over 25,000 classes, which makes it ideal for project-based learning.
3. Khan Academy
Khan Academy offers free educational content for subjects like math, science, history, and economics. It’s perfect for students seeking a strong academic foundation.
This academy is especially for K-12 subjects. With interactive lessons and practice exercises, it caters to learners of all ages. As a completely free platform, it’s ideal for learners on a budget.
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Conclusion: Coursera Offers Upto 14 Days Refund Policy
Coursera’s 14-day refund policy offers flexibility, allowing you to request refunds for individual courses or subscriptions within two weeks of purchase.
However, it’s important to understand the refund terms, including eligible courses, refund deadlines, and how to submit a request.
Always read Coursera’s refund policy carefully before making a purchase to avoid any confusion later.
FAQs
You can contact Coursera for a refund by visiting their support page and submitting a request through the My Purchases section. You can also email Coursera’s support for assistance.
After you submit your refund request, Coursera will send you a confirmation email regarding the status of your refund. The email will include details about the refund process.
To cancel your Coursera subscription, go to the ‘My Subscriptions page,’ find your plan, and click Cancel Subscription. This will stop future charges but won’t provide a refund for past payments.
Coursera doesn’t provide a refund number for phone support. Instead, you must contact Coursera through their support portal or email for refund-related inquiries.
Coursera allows the cancellation of a subscription only for specialization courses. You can also manually cancel your subscription before completing the courses.
